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Farwick AudioQuestions and support

Farwick Audio · Questions

Help

Before and after you buy

Questions and answers.

Anything missing? Write to support and a person answers, usually within two working days.

Editions and picks

Q.1Which edition is right for me?

If you mostly make one or two styles, start with Astrolab and its eight core genres. If you know the five styles you keep coming back to, choose Constellation and pick them. If you move between many styles, or want every genre, choose Ultimate. Core set: example

Every edition is the whole instrument: Deck, Galaxy, Lab, Mutate, effect presets and all eight skins. Only the genres the dice can roll change. Not sure? The free trial has every genre. Compare the editions

Q.2Do I have to choose my five genres before I pay?

No. Pick them on the editions page if you know them, or choose “Buy now, pick later” and pick in your account whenever you are ready. Until you pick, the dice roll the core genres.

Q.3Can I change my five genres?

Yes: swap one pick every 30 days from your account page, and Astrolab updates at its next check. Beats you already made stay in your projects; only new rolls use your current picks.

Choosing picks for the first time is not a swap: fill all five whenever you like.

Q.4Can I add more picks?

Yes, from your account, €15 per extra pick. Or pay the difference and move up to Ultimate. Placeholder price

Q.5Can I upgrade later?

Any time, from your account. You pay only the difference between the editions, and your licence, computers and settings stay as they are.

Q.6What is Fusion?

Fusion blends genres into one beat. It comes in a later update. No date

Trial, samples and activation

Q.7Is there a free trial?

Yes: 14 days with every feature and every genre, and no card needed. When it ends, choose an edition and carry on where you were. About the trial

Q.8Do I need my own samples?

Yes. Astrolab builds beats from the drum samples already on your computer. Add one or more folders (WAV or AIFF) and it sorts them for you.

Open question Whether a starter kit ships with it is still open.

Q.9How does activation work?

Your licence arrives by email right after you pay. In Astrolab, choose Activate in browser and confirm. No extra app, no dongle. You can also activate with a licence file. Astrolab checks its licence online every six hours.

Q.10How many computers?

Two per licence, in every edition. To move to a new computer, release the old one in your account, then activate on the new one.

Q.11Which formats and systems?

VST3 and AU plugins plus a standalone app for macOS. AAX for Pro Tools is planned; there is no date yet. The requirements are on the Astrolab page. Windows to confirm

Buying, invoices and refunds

Q.12Who sells Astrolab?

Our reseller, Stripe, through Stripe Managed Payments. Stripe is the seller of record: it takes the payment, charges the right VAT for your country and sends the invoice. Card details never reach farwickaudio.com. Subject to Stripe’s review

Q.13Do prices include VAT?

Yes. Prices on this site include VAT. The reseller works out the VAT for your country at checkout.

Q.14Can I get my money back?

Because Astrolab is a download, the 14-day right of withdrawal ends once the download starts, and checkout asks you to agree to that first. That is why the full trial comes first. The Widerruf page and the “Vertrag widerrufen” button are in the footer.

Q.15How do I sign in?

With an email link: enter the email you bought with and we send you a link. There is no password to remember or leak. Go to your account

Q.16What do you store about me?

Your email, your orders and, for each activated computer, its name, its machine ID and the IP address and browser used to activate it. No trackers and no cookies on this site. The details are in the Datenschutz page.

Support

Write to support@farwickaudio.com Address to confirm. Tell us your Astrolab version, your system and your host. For licence questions, use the email you bought with.

A person answers, usually within two working days.